The Least Likely Connection

Both my old (SFBC) job and my current (Wiley) job involve a surprising amount of dealing with e-mails from customers about the same things over and over again.

At the SFBC, the members wanted particular books and complained that the prices were not discounted quite as low as they might like.

At Wiley, I get a lot of very specific questions about various CPA Review books, audios and CD-ROMs -- down to the level of "who's the narrator on that audio?"

On the whole, Wiley customers -- who are spending often an order of magnitude more money for products that are vital to their future career success -- are more polite. I'm not sure what the lesson is there.